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Education Services Delivery Lead, Ibm Ai Apps Client Success


This is a Full-time position in Raleigh, NC posted November 30, 2020.

IntroductionAt IBM, work is more than a job it’s a calling: To build.

To design.

To code.

To consult.

To think along with clients and sell.

To make markets.

To invent.

To collaborate.

Not just to do something better, but to attempt things you’ve never thought possible.

Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems?

If so, lets talk.Your Role and ResponsibilitiesAre you interested in being part of a ground breaking opportunity for IBM AI Applications?

Do you have a passion for creating innovative learning experiences that drive business results?

If so, this opportunity may be for you.

IBM AI Apps Client Success is launching an Education Services program to provide technical enablement and training on our products to customers and partners.

Desired outcomes include higher product adoption and expansion, improved customer satisfaction and a highly knowledgeable, expanded partner ecosystem, while earning revenue to financially sustain the program.

The opportunity for early entrants into the team is to help design and build the program, re-imagining a vibrant and engaging digital and in-person learning experience, resulting in a best-in-class, technical Education program.IBM AI Apps Education Services is looking for a Delivery Lead who, with the help of education delivery specialists, can create engaging, innovative and scalable product and role based technical learning experience for customers and partners world-wide, on products in IBM Sterling, Maximo, TRIRIGA, Engineering Lifecycle Management and Weather Business Solutions portfolios.

The digital learning experience will utilize IBM’s digital training portal as well as external digital infrastructure and tools such as MOOCs, our training partners’ infrastructure.

In-person learning experiences will be delivered with the help of IBM’s Global Training Partners and our Expert Labs services teams.

The Delivery Lead will be responsible for revenue and profit achievement, as per financial plan targets.Activities include:Support design and build of a digital portal through which we can provide a vibrant digital learning experience, including e-learning courses, hands-on labs and sandboxes, an on-demand digital library, webinars and other virtual events, communities, student forums and other social learning methodsBuild relationships, and coordinate delivery of in-person experiences, with training partners and Expert Labs services teamsManage a calendar and delivery of live training events, both virtual and onsiteBuild custom training services offerings that can be sold to customers and partners, and also be embedded in partner and IBM Expert Labs deployment projectsDetermine pricing for all training offerings, courses and eventsDeliver revenue and profits, as per budgeted targetsManage a global team of Education delivery specialists, to support all forms of Education delivery world-wideCoordinate with the training content development team for all education activityAssist in prioritizing of content to be developedSet and meet established targets for Education metrics and KPIsEngage across teams such as Marketing, Development, Expert Lab Services and Product Offering Management to drive higher student volumeSupport building and maintaining a connected credentials framework for our products and roles; including digital badges and certificationsCreate a support framework for instructors and Global Training Partners for training deliveryWidely communicate Education events and offeringsContribute to developing templates, accelerators, learning models and best practicesAssist the overall Education Services team in building and scaling the programRequired Technical and Professional ExpertiseExperience with leading an Education delivery team, both digitally and in-personExperience designing training programsKnowledge and experience with a wide variety of training methods and tools, ranging from formal, class-room training and e-learning, to informal social learningExcellent written and verbal communication skills with an aptitude for building relationships with other teams and with partnersUnderstanding of how software products are deployed, operated and used by customers and partnersPreferred Technical and Professional ExpertiseKnowledge of one or more products in AI Apps (Sterling, Maximo, TRIRIGA, ELM, Weather)About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world.

IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management.

Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility.

With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world?

What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion?

Are you looking for a culture of openness, collaboration and trust – where everyone has a voice?

What about all of these?

If so, then IBM could be your next career challenge.

Join us, not to do something better, but to attempt things you never thought possible.Impact.


Infinite Experiences.

Do your best work ever.About IBMIBM’s greatest invention is the IBMer.

We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action.

IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition.

Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementWe consider qualified applicants with criminal histories, consistent with applicable law.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0