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OneMain Financial: Customer Service Associate

OneMain Financial

This is a Full-time position in Charlotte, NC posted November 30, 2020.

In the RoleAtOneMain,Consumer Loan Sales Specialistsserve as the initial contact for customers with a variety of financial needs.You will help customers assess and identify the appropriate products or servicesOneMainoffers bylistening and understanding theirfinancialsituation.The position will require strong knowledge ofOneMain’spersonal lending products and a high level of motivation to meet or exceed goals.

Our work focuses onnew and previouscustomerswho are looking for additional financing or insurance options to meet their personalfinancial needs.OneMain Financial is now hiring for several Loan Sales Associate positions at our Fort Mill, SC Call Center which will start on January 4th, 2021.

A career withOneMainoffers you the potential to earn an annual salary plus incentives.

You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles.

Other team member benefits include competitive pay, variable incentives tied to business performance, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.Core Responsibilities:Reaching out or responding to inbound calls from potential customersProcessing applications for multiple personal lending productsImplementing key strategies to drive growthas well as demonstrating exemplary customer service standards and a high level of energy to exceed goalsReading and understanding credit bureau reportsand maintaining a high level of personal lending product knowledgeMaintaining awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure complianceActively marketing and sellingOneMainlending products and servicesand demonstrating strong collaborative skills within a teamenvironmentJob Requirements:High School Diploma or GED2 or more years’ experience in sales, customer service, retail or call center environmentReliable internet and telephone service, and dedicated home office or workspaceto provide options for working from homePreferred qualifications include:Ability to exercise good judgment and discretion to facilitate good business decisionsStrong product knowledge and drive for resultsAbility to multi-taskBasic understanding of credit or personal finance conceptsStrong time management skillsSense of urgency in meeting or exceeding application processing goalsSkills in “consultative selling”Exceptional communication with team member and customersHigh level of energy to deliver strong resultsWork Schedule:Ability to potentially work regular weekends including either:4 (10) hour days or 5 (8) hour daysconsistent evening hours (until 11pm Central Time)Who WeAreOneMainFinancial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans.

Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases.

Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want.

It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.Key Word TagsSales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee#LI-DO1